The Central Complaint Cell (CCC) was established on 25th January, 2024, in line with the Revised SOP for Handling Complaints & CV, ensuring its implementation in both letter & spirit.
To enhance NAB performance through focused handling of legally cognizable complaints, the complaint acceptance and processing framework has been streamlined with the following objectives:
- Discouraging malafide, frivolous, anonymous or pseudonymous complaints.
- Classifying malafide and frivolous complaints as cognizable offense.
- Establishing essential considerations for handling complaints against Parliamentarian, Government officers and Businessmen.
- Promoting greater efficiency and transparency in NAB operations.
Dedicated Facilitation Cells for Stakeholders
To ensure an efficient mechanism and preserve the integrity of all stakeholders, complaints are categorized and referred to specialized facilitation cells:
Parliamentarians Accountability Facilitation Cell (PAFC)
- Seek input/report of the concerned Honorable Speaker / Chairman of Senate.
- Preserve the prestige and integrity of Parliamentarians.
- Enhance self-accountability mechanism of respective House.
- Strengthen democratic Governance and foster a positive public perception.
- Facilitate NAB in timely provision of record.
Accountability Facilitation Cell (AFC)
Complaints against Government Officials are referred to AFC, which aims to:
- Gather vital information to support investigations.
- Obtain input and recommendations from the respective Chief Secretary.
- Strengthen self-accountability mechanisms within Provincial Governments.
Business Facilitation Cell (BFC)
- Fostering a conducive and Business friendly environment.
- Facilitating ease of doing business.
- Proposing policy measures in line with Section 33C of NAO,1999.
This framework reflects the NAB commitment to fostering accountability, transparency and public confidence in its operations while facilitating smooth engagement with Parliamentarians, Government officials & Businessmen.